The Bright Thinking in Solar

Customer Survey

E-mail address

Name

Company

Job Title



Are Unirac products meeting your customer's needs?

Outstanding
Above Average
Average
Below Average
Needs Improvement
N/A
Comments:


How would you rate Unirac's customer service?

  Outstanding Above Average Average Below Average Needs Improvement N/A
Level of Technical Support - Clarity & completeness:
Level of Technical Support - Timeliness:
Project Quote Generation - Accuracy & Detail:
Project Quote Generation - Timeliness:
Operations/Administrative Support - Ability to resolve issues in a timely manner:

Comments:



Compared to last year, how would you rate the following customer service responses?

  Better Same Needs Improvement N/A
Level of Technical Support - Clarity & completeness:
Level of Technical Support - Timeliness:
Project Quote Generation - Accuracy & Detail:
Project Quote Generation - Timeliness:
Operations/Administrative Support - Ability to resolve issues in a timely manner
Comments:


(If stocking distributor) - What is a desired lead time for "stocking orders"?



What is a desired lead time for "project orders"?



What new products would you like to see from Unirac?



What existing products would you like to see improved?



Is the new Unirac website (launched May 2008) content relevant to your needs and concerns?

Outstanding
Above Average
Average
Below Average
Needs Improvement
N/A
Comments:


What can we do to improve our website?



What sales/marketing tools do you use to sell our products?


Other?

What sales/marketing tools do you want from Unirac to help sell our products?


Other?

How would you rate your overall satisfaction with Unirac?

Outstanding
Above Average
Average
Below Average
Needs Improvement
N/A
Comments: