Technical Customer Service Representative - Job #090326
Job Description:
A sales department position providing assistance to customers regarding technical questions related to construction-type installation solutions by preparing and delivering verbal and written (email) correspondences, fulfilling customer’s needs and ensuring customer satisfaction with a consistently positive approach.
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Position trains others and authors training material.
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Position must be able to write technically and proof technical documentation, such as installation manuals and specification sheets.
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Position must be able to collect and present performance metrics.
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This position utilizes telephone, email and/or fax.
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Position documents, tracks and monitors the problem to ensure a timely resolution.
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The expectation is to quickly learn the products, and develop skills to provide installation solutions advice.
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This position relies on experience and judgment to plan and accomplish goals.
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This position performs a variety of complicated tasks.
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Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Requirements:
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Must be a clear and concise communicator.
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Must have the ability to maintain a sense of urgency in a fast-paced environment.
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Mechanical and mathematical aptitude and the ability to think in abstract is required, as well as good Excel, Word, Outlook and Power Point skills.
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Solar/renewable energy industry experience preferred.
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Some travel may be required.
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This position requires a high school diploma or equivalent and at least 5 years of experience in the field or in a related area, including customer service.
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The ideal candidate for this position will be familiar with a variety of mechanical installation concepts, practices, and procedures, have an aptitude for mechanical relationships.
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Good trigonometry skills are a definite plus.
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Familiarity with manufacturing operations is also a definite plus.
Reports To:
Technical Support & Training Manager